Delete your Vionaut account
Last updated: 14 August 2026
You can delete your Vionaut account and everything stored with it at any time. There are two ways to do it — in the app, or by emailing us from this page if you no longer have the app or cannot sign in. You do not need an account to read this page.
Option 1 — Delete in the app (fastest)
This takes effect immediately.
- Open the Vionaut app and make sure you are signed in.
- Go to the Profile tab.
- Scroll to the bottom and tap Delete Account.
- Confirm when asked. Your account and trips are deleted right away and you are signed out.
Option 2 — Request deletion by email
Use this if you have uninstalled the app, cannot sign in, or would rather we do it for you.
Email privacy@vionaut.app with the subject "Account deletion request", from the email address you used to sign in to Vionaut. That is how we confirm the request is really yours.
Please include:
- the email address of the account you want deleted;
- the sign-in method you used (Google, or Apple where offered).
We will confirm by reply when the deletion is complete. We action requests as quickly as we can and within 30 days at the latest. We will not ask you for a password, a payment detail, or any document — if anyone claiming to be Vionaut does, it is not us.
What gets deleted
| Data | What happens |
|---|---|
| Your profile — name, avatar, travel preferences, saved AI instructions | Deleted from our database |
| Every trip and itinerary you have saved | Deleted from our database |
| Your sign-in account, email and sessions | Deleted at our authentication provider |
| Your product-analytics record | Deleted at our analytics provider |
| Preferences stored on your phone | Removed when you sign out after deletion, uninstall the app, or clear its data |
Your profile, your trips and your sign-in account are removed straight away when you delete in the app. Removing your analytics record is completed as part of processing your deletion, and in every case within 30 days.
What is not deleted, and why
Crash and error reports. These are stripped of personal data before they are sent, so they contain no email address, no account identifier and nothing you typed. Because they carry nothing that identifies you, they cannot be looked up and deleted by account — there is nothing to match against. They expire automatically on our diagnostics provider's standard retention schedule.
We may also keep a minimal record that a deletion took place — a timestamp and an anonymised reference, with no personal data in it — as evidence that we honoured your request.
Deletion is permanent. Your saved itineraries cannot be recovered once deleted, by you or by us. If you want to keep any of them, share or export them before you delete your account. You are welcome to sign up again later with the same email — it will be a fresh, empty account.
Questions
Email privacy@vionaut.app. Full detail on what we collect and why is in our Privacy Policy.